GYS Warranty

Innovative Solutions CRTE is an authorized GYS distributor. GYS equipment purchased from CRTE carries the manufacturer’s warranty exactly as published by GYS — we honor it as written.

2 years parts & laborFrom the date of purchaseAuthorized GYS distributor

Standard Warranty Period

GYS provides a standard warranty covering all defects and manufacturing faults for a period of two (2) years from the date of purchase. The warranty covers both parts and labor, provided the user presents a valid, dated proof of purchase.

What is covered

• Manufacturing defects
• Hidden defects
• Failures directly attributable to workmanship or defective components

The warranty is valid only when

• The product is used under normal operating conditions
• The product is used according to the manufacturer’s instructions
• No unauthorized modifications or repairs have been performed
• The correct electrical power supply has been used
• Coolant, consumables, and accessories meet the specifications defined by GYS

At a glance

What the Warranty Does Not Cover

Transport and wear

• Damage caused during transport or shipping
• Normal wear of consumable parts — cables, clamps, electrodes, caps, connectors, hoses, nozzles, and similar items

Improper use

• Incorrect electrical supply or voltage
• Drops, impacts, or shock
• Dismantling or opening the unit by unauthorized persons
• Overloading, or using accessories not approved by GYS

Operating environment

• Pollution, corrosion or rust, dust infiltration, excess humidity
• Exposure to rain or water — IP20 rating means no water protection

Coolant, air, and installation

• Improper coolant use — standard automotive coolant is forbidden in spot welders
• Damage caused by coolant freezing inside the machine
• Blocked cooling circuits caused by improper or contaminated fluids
• Inadequate or contaminated air supply — oil, moisture, or impurities
• Incorrect arm installation or misalignment
• Use in an installation that is not properly grounded
• External electrical network disturbances, including generator instability or voltage spikes

User modification

User-performed repairs, alterations, modifications, or bypassing of safety systems.

What Voids the Warranty

The warranty is voided in any of the following cases:

• The unit has been opened, modified, or repaired by anyone other than GYS or an approved repairer
• Serial number or safety labels are missing, altered, or illegible
• The product is used outside its electrical specifications
• Non-approved consumables or accessories are used and cause damage
• There is evidence of misuse, shock, liquid ingress, improper coolant, freezing, or contamination
• Installation is improper, or ventilation, grounding, or environmental requirements are not met

Before anyone opens a GYS machine under warranty, call us. A well-meant in-house repair is the most common way this coverage gets lost.

After-Sales Repair Warranty

For repairs performed by GYS or an officially authorized GYS repair center on products no longer covered by the original warranty:

• The repair itself — parts and labor associated with that repair — is covered for three (3) months
• This repair warranty applies only to the specific components repaired
• Transport costs are excluded unless otherwise agreed

Starting a Warranty Claim

GYS requires that the product be returned to its official distributor or reseller. If you purchased from CRTE, that is us — start here:

1. Contact CRTE — call (973) 768-9812 or email sales@innovativecrte.com. Do not open or attempt to repair the unit; that voids the warranty.
2. Provide a dated proof of purchase — invoice, receipt, or equivalent. GYS cannot process a claim without it.
3. Describe the failure in writing — the symptoms observed, plus any diagnostic reports or error codes if you have them.
4. We handle it from there — the claim is processed under the GYS manufacturer warranty.

Products received without proof of purchase cannot be processed under warranty.

Transport Liability

Transport damage is explicitly excluded from the warranty. It is the responsibility of the customer or carrier to inspect the shipment and note any damage immediately upon delivery.

Questions about GYS warranty coverage?

Talk to a real person at CRTE — we’ll tell you straight whether something is covered.

(973) 768-9812   ·   sales@innovativecrte.com   ·   Mon–Fri, 8am–5pm EST