Real Support. Real Time. Without Waiting for a Service Truck.
Modern collision repair equipment is powerful — but when something isn’t configured correctly, downtime becomes expensive fast.
CRTE’s Remote Assistance & Technical Support keeps your shop producing by letting our technicians see what your team sees in real time. Instead of guessing over the phone or waiting days for a service van, we guide your technicians through setup, diagnostics, and correction immediately.
This service is included with every capital equipment purchase from CRTE and remains available for the full duration of the manufacturer’s warranty on the equipment we sell.
Why Remote Assistance Beats “Local Service”
“Local service” sounds good — until you experience the reality.
- Service trucks cost money the moment they leave the lot.
- Travel schedules create delays and lost production.
- Many service calls are for issues that could be solved visually in minutes.
CRTE Remote Assistance eliminates unnecessary site visits by resolving issues before a truck is ever dispatched.
How it works
Using CRTE's Remote Assistance is Simple
We invite your team to our session by sharing a link via SMS, email, or session code.
Real-time audio-visual capabilities allow for faster issue assessment, minimizing response delays.
Use CRTE visual guidance to streamline collaboration and accelerate problem resolution.
Snapshots, recordings, surveys, and session analytics are saved for tracking and future reference.
Included with Your Purchase — Not an Add-On
CRTE Remote Assistance is included at no additional cost with all capital equipment sales.
Support coverage aligns with the manufacturer warranty period of the equipment you purchase from us. That means:
- No surprise support fees.
- No per-call charges.
- No hesitation to reach out when you need help.
We believe support should be part of the equipment — not something sold after the fact.
Parts, Inventory, and Backup — When Remote Support Isn’t Enough
Remote assistance resolves most issues quickly. When diagnostics show a component replacement is required, CRTE is already positioned to act.
Parts in Stock — Not Ordered After the Fact
CRTE stocks replacement components for every piece of equipment we sell. This means:
- No waiting on overseas shipments.
- No uncertainty about availability.
- No extended downtime while parts are sourced.
Once diagnostics are complete, required components can often be shipped overnight directly to your shop.
Guided Component Replacement — Start to Finish
Support doesn’t stop at shipping a box. CRTE technicians will:
- Remain connected remotely during installation.
- Verify correct board placement and wiring.
- Confirm connectors and components are seated properly.
- Perform final checks before power is restored.
Only after everything is confirmed do we give the thumbs-up to power the system back on — ensuring repairs are done correctly the first time.
The Direct Importer Advantage
As a direct importer and master distributor for many of the brands we sell, CRTE has options most competitors do not.
- Pull components from new inventory if needed.
- Expedite solutions without factory delays.
- Leverage deep stock of both new machines and spare assemblies.
Loaner Equipment & In-House Repair (Worst-Case Scenarios)
In rare cases where remote service cannot resolve the issue and in-house repair is required, CRTE can provide service loaner equipment shipped directly to your facility so production does not stop.
- Full diagnostics.
- Component-level repair.
- Cleaning and reconditioning as appropriate.
Nationwide Coverage — Coast to Coast
CRTE supports customers nationwide through our internal technical team, local distributors, regional service partners, and brand-specific experts. When on-site service is required, we coordinate the right resource to ensure fast, qualified support.
Between remote diagnostics, stocked inventory, expedited parts, and guided installation, CRTE routinely resolves issues at a fraction of the cost of traditional service calls — often less than competitors charge before a technician even arrives.
Manufacturer Warranty Support
Remote assistance is provided throughout the active manufacturer warranty period for the equipment purchased from CRTE.
Full warranty details are available here:
GYS WarrantyNeed Immediate Help?
For urgent support questions or active service needs, call us directly.
973-768-9812